Shipping policy

SHIPPING POLICY

Last Updated: 17 August 2026

Thank you for shopping with Founsturt. This Shipping Policy explains our available delivery options, estimated delivery times, order processing and other important information relating to the delivery of orders placed through Founsturt.store.

1. DELIVERY OPTIONS

We currently offer the following delivery options:

Express Shipping

Estimated delivery time: 5–8 business days
Cost: Paid shipping

The applicable Express Shipping charge will be clearly displayed at checkout before you complete your purchase.

Free Standard Shipping

Estimated delivery time: 5–12 business days
Cost: Free

Free Standard Shipping is available at no additional delivery charge.

2. BUSINESS DAYS

For the purposes of this Shipping Policy, business days generally mean Monday to Friday, excluding UK public and bank holidays.

Delivery estimates are expressed in business days unless otherwise stated.

3. ORDER PROCESSING

Orders may require processing before they are dispatched.

Once your order has been prepared and dispatched, you may receive a dispatch confirmation containing relevant tracking or delivery information where available.

Processing and delivery times may be affected by weekends, public holidays, periods of unusually high order volume or circumstances outside our reasonable control.

4. DELIVERY ESTIMATES

Our normal estimated delivery times are:

Express Shipping: 5–8 business days
Free Standard Shipping: 5–12 business days

These periods are estimates and are not intended to remove or restrict any delivery rights available to consumers under applicable UK law.

Where a specific delivery date or period has been expressly agreed with you, we will comply with our obligations under the applicable contract and consumer law.

5. SHIPPING COSTS

Free Standard Shipping is provided free of charge.

Express Shipping is a paid delivery service. The exact delivery charge applicable to your order will be shown during checkout before you place your order.

No delivery charge will be added without being disclosed to you before your purchase is completed.

6. ORDER TRACKING

Where tracking is available for your order, tracking information will normally be provided after dispatch.

Please allow sufficient time for the carrier's tracking system to update after receiving your tracking details.

If you experience difficulties tracking your order, please contact:

support@Founsturt.store

7. DELIVERY ADDRESS

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully review your:

full name;
street address;
house or flat number;
town or city;
postcode; and
other relevant delivery information

before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at support@Founsturt.store.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

8. DELAYED ORDERS

Although we aim to deliver orders within the estimated delivery periods, delays can occasionally occur.

Possible causes may include carrier disruption, severe weather, public holidays, unusually high order volumes, customs procedures where applicable or other circumstances outside our reasonable control.

If your order is materially delayed, please contact us so that we can investigate.

Nothing in this section affects any statutory rights you may have in relation to delayed delivery.

9. LOST ORDERS

If you believe that your parcel has been lost in transit, please contact support@Founsturt.store with your order number.

We will review the available tracking information and, where appropriate, investigate the matter with the relevant carrier.

Where an order is confirmed as lost before the risk has lawfully passed to you, we will provide an appropriate remedy in accordance with applicable consumer law.

10. DAMAGED PARCELS

If your order arrives damaged, please contact us as soon as reasonably possible.

Where appropriate, please provide:

your order number;
a description of the issue;
photographs of the damaged product; and
photographs of the parcel or packaging.

This information may help us investigate the issue efficiently.

Your statutory rights in relation to faulty, damaged or non-conforming goods remain unaffected.

11. MULTIPLE PARCELS

In some circumstances, products within the same order may be dispatched separately.

If this happens, you may receive more than one parcel and separate tracking information.

You will not be charged additional shipping fees solely because we choose to divide an order into multiple parcels after the order has been placed.

12. DELIVERY ATTEMPTS

The carrier may make one or more delivery attempts depending on its procedures.

If nobody is available to receive the parcel, the carrier may leave instructions, arrange another delivery attempt or direct the parcel to an appropriate collection location.

Please follow the carrier's tracking information and delivery instructions where applicable.

13. INTERNATIONAL OR CROSS-BORDER FULFILMENT

Some products may be dispatched from fulfilment facilities located outside the United Kingdom.

Where this applies, delivery times will continue to be subject to the delivery information provided to you when ordering.

Any mandatory charges payable by the customer will be disclosed as required by applicable law before the purchase is completed.

14. CANCELLATIONS, RETURNS AND REFUNDS

Delivery and shipping matters relating to cancellations and returns are also subject to our Return & Refund Policy.

Where you exercise an applicable statutory cancellation right, any reimbursement of delivery charges will be handled in accordance with applicable UK consumer law.

Choosing an Express Shipping service may affect the amount of the original delivery charge that must be reimbursed following cancellation, as the law may only require reimbursement up to the cost of the least expensive standard delivery option offered by us.

15. CONSUMER RIGHTS

Nothing in this Shipping Policy excludes, restricts or otherwise affects your statutory consumer rights.

Where applicable, delivery will be handled in accordance with UK consumer protection law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If any provision of this Shipping Policy conflicts with a mandatory statutory right, the applicable statutory requirement will prevail.